Questions,
fairly answered.
Read the common questions below. If your situation is not covered, write to the address at the bottom of the page.
Frequent questions.
What is Face Grade?
Face Grade is an iPhone application that produces a neutral face-geometry report from a single portrait. The output includes a geometry index, structural band, regional observations, and capture guidance.
How is my geometry index calculated?
Face Grade combines structural detection with a calibrated report model. The geometry index and structural band are produced together so the report remains internally consistent.
Why did I get a different result on a second scan?
Small variations are expected. Lighting, angle, expression, and image quality influence what the model sees. For the most consistent reading, use front-facing, neutrally lit portraits with a relaxed expression.
Is my photo private?
Your photo is stored locally on your device. A temporary copy is sent to our AI processing vendor only to generate the requested report, and is not retained after processing. Read the full Privacy Policy for details.
How do I cancel my subscription?
Open Settings → [your name] → Subscriptions on your iPhone and select Face Grade. Cancellation takes effect at the end of your current billing period. You retain access until then.
How do I restore my subscription on a new device?
Open Face Grade, reach the paywall, and tap Restore Purchases. Sign in with the Apple ID used for the original subscription. Your entitlement will be refreshed automatically.
I would like a refund.
Refund requests are handled by Apple. Visit reportaproblem.apple.com, sign in, and select the Face Grade purchase. Face Grade cannot process refunds directly.
Can I delete a past scan?
Yes. In Face Grade, open your session archive, select the scan, and remove it. Uninstalling the app deletes all local history.
What if the AI analysis fails?
If the AI step is unavailable, Face Grade falls back to its structural-only report path so you still receive a report. When the AI is available again, new scans will include its output.
Something is broken. How do I report it?
Write to support@ascen.app with your device model, iOS version, and a clear description of what went wrong. A screenshot helps.
Contact.
For any inquiry — support, legal, press, or feedback — write to the address below. Responses typically within two business days.
support@ascen.app